Bowes Park Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Bowes Park Carpet Cleaners provides domestic and commercial carpet cleaning services. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to create a clear and fair agreement for both parties, setting expectations about the booking process, payment, cancellation rights, limitations of liability, environmental responsibilities, and the law that applies to the service contract. For the avoidance of doubt, references to carpet cleaning services, upholstery cleaning, or related floor care work include any pre-agreed stain treatment, deodorising, or spot-cleaning methods provided as part of the same booking.
In these Terms and Conditions, “we”, “us”, and “our” refer to Bowes Park Carpet Cleaners, while “you” and “your” refer to the customer, client, or person making the booking. Unless agreed otherwise in writing, all services are provided subject to availability and to the condition of the items, premises, and access arrangements at the time of attendance. These terms apply to every order placed for carpet cleaning or related specialist cleaning services, whether the booking is made by telephone, email, online enquiry, text message, or any other accepted method.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right or remedy shall be treated as a waiver of that right or remedy. Any variation to these terms must be agreed in writing by both parties. We may update these terms from time to time, and the version in force at the time of booking will normally apply to the relevant service, unless a later written agreement states otherwise.
All bookings are subject to a quotation or price estimate, which may be provided after an initial enquiry and, where needed, after an inspection of the area to be cleaned. Estimates are based on the information supplied by the customer, including room sizes, the type of carpet or fabric, access conditions, staining, and any special treatment requested. If the actual work required differs from the information originally provided, we reserve the right to revise the price before proceeding, provided we explain the change clearly to you.
A booking is only confirmed when we have accepted your request and agreed a date or time window. We may ask for further details before confirming a booking, such as the number of rooms, whether any furniture must be moved, or whether parking or access restrictions may affect attendance. The customer is responsible for ensuring that all information provided is accurate and complete. Any additional time, labour, or specialist materials needed because of incorrect or incomplete information may be charged separately.
On the day of the appointment, you must ensure reasonable access to the premises and to the areas to be cleaned. This includes arranging entry, clearing valuable or fragile items where appropriate, and informing us of any relevant hazards, water supply issues, electrical limitations, or previous treatment to the carpet. If the work cannot begin or is significantly delayed because access has not been provided, we may charge a call-out fee, waiting time, or a cancellation fee depending on the circumstances. We are not responsible for delays caused by traffic, weather, or events beyond our reasonable control, although we will seek to attend as close as possible to the arranged time.
Payments are due in accordance with the invoice or price agreement made at the time of booking. Unless stated otherwise, payment is required immediately upon completion of the service on the same day. We may accept payment by cash, bank transfer, card, or other agreed method, but availability of a payment method is not guaranteed for every booking. Where a deposit has been requested, that deposit will secure the appointment and will be applied against the final balance unless cancellation charges apply.
If payment is not made when due, we may suspend future services, charge reasonable recovery costs, and take steps to recover the debt. Any invoice not settled by the due date may accrue interest at the statutory rate permitted under UK law, where applicable, until payment is received in full. You are responsible for ensuring that any payment made by a third party on your behalf is authorised and successfully completed. In the event of a disputed invoice, you must notify us promptly and provide the reasons for the dispute so that we may investigate.
Prices quoted for Bowes Park carpet cleaning are normally inclusive of standard labour and agreed materials only. Extra charges may apply for exceptional soiling, heavy pet contamination, treatment of specific stains, specialist fibres, protective treatments, or extra services requested after the booking has been confirmed. Where possible, we will explain these charges before the work is carried out. Any promotional offer, discount, or package price is subject to its own conditions and may be withdrawn or altered for future bookings without notice.
Bookings may be cancelled or rescheduled by either party, but reasonable notice must be given. If you cancel with sufficient notice before the appointment time, no charge may apply, depending on the circumstances and any pre-booked materials or staffing costs already incurred. If cancellation is made at short notice, or if we attend and cannot complete the work due to reasons within your control, a cancellation fee or call-out charge may be applied to cover lost time and expenses.
Where a deposit has been taken, it may be retained in whole or in part to cover administrative costs, reserved labour, and non-recoverable expenses if the appointment is cancelled late or abandoned. If we must cancel or reschedule due to illness, unsafe conditions, equipment failure, or another genuine operational reason, we will use reasonable efforts to offer an alternative appointment. Our liability for cancellation is limited to refunding any amount paid for the specific booking that cannot proceed, unless a different remedy is required by law.
You may request a change to the booking time, service type, or scope of work, but such changes are subject to our availability and approval. A change may affect the price, the equipment needed, or the duration of the visit. Any revised arrangement should be confirmed by us in writing or by another durable communication method. Please note that repeated short-notice changes may be treated as a cancellation and rebooking for the purpose of charging and scheduling.
We will exercise reasonable skill and care in providing professional carpet cleaning and related services. However, results may vary depending on fibre type, carpet age, previous wear, existing damage, hidden stains, and the nature of contamination. Some stains, odours, or marks may be permanent or may reappear after drying despite proper treatment. No guarantee is given that every stain can be removed completely or that all odours will be eliminated. Any stated expectation of improvement is an estimate only and not a promise of a specific result unless expressly agreed in writing.
To the fullest extent permitted by law, we are not liable for pre-existing damage, weak seams, colour loss, shrinkage due to unsuitable fibre conditions, hidden defects, or deterioration that occurs because a carpet or fabric is already worn, unstable, or improperly maintained. We are also not liable for damage caused by unsuitable cleaning instructions provided by the manufacturer, unless we were expressly informed and agreed to proceed on that basis. If you ask us to work against our recommendation, you do so at your own risk.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, our total liability for any claim arising from a booking shall be limited to the amount paid for the specific service giving rise to the claim. We will not be responsible for indirect loss, loss of profit, business interruption, loss of opportunity, or consequential damages arising from the service, except where such exclusion is prohibited by law.
The customer is responsible for removing items of value, fragile objects, electrical equipment, ornaments, and personal belongings from the areas to be cleaned unless we have specifically agreed to handle them. If furniture moving is included in the service, it will be carried out with reasonable care, but we are not liable for damage to items that are unstable, poorly assembled, very heavy, or already weakened. We may refuse to move certain objects if, in our judgement, doing so would risk injury or damage.
You must notify us of any allergies, sensitivities, pet concerns, or access requirements that may affect the work. Where cleaning solutions are used, they should be used only for the intended purpose and in accordance with our instructions. Any drying times we provide are estimates and may vary according to ventilation, humidity, carpet condition, and room temperature. We are not responsible for slips, trips, or temporary inconvenience caused by the drying process where reasonable care has been taken and appropriate aftercare advice has been given.
Where waste, residue, packaging, wastewater, or removed debris is generated during the service, it will be handled in line with applicable UK environmental and waste regulations. We will dispose of waste in a lawful and responsible manner, including separating recoverable waste where practical and using authorised disposal routes where required. The customer must not ask us to dispose of prohibited materials, hazardous substances, or items that fall outside the scope of ordinary cleaning waste. If such materials are discovered during the work, we may suspend the service and request appropriate removal arrangements.
Any chemical, absorbent, or treatment product used by us remains our responsibility until applied, but once the service is complete, the customer must follow any aftercare guidance that is reasonably provided. We are not liable for poor outcomes caused by opening windows too early or too late, placing furniture back before the carpet is dry, allowing pets onto treated areas, or using unsuitable third-party cleaning products after our visit. Where a protective treatment or deodorising service is supplied, it should be understood as a maintenance aid rather than a permanent guarantee against future staining or odour.
We may subcontract part of the service where appropriate, but we will remain responsible for the performance of the service in accordance with these terms. Any subcontractor or operative acting on our behalf must be treated as part of our service delivery for the purpose of these conditions. However, we do not accept responsibility for acts or omissions caused by the customer, other occupants, neighbouring parties, or third parties over whom we have no control.
These terms are intended to reflect fair dealing in the context of carpet cleaning services in the UK. They do not affect any statutory rights you may have as a consumer. If any issue arises, both parties should act reasonably and try to resolve the matter promptly and in good faith before taking any formal action. Any complaint should be raised as soon as possible after the event so that the matter can be reviewed while relevant information remains available.
These Terms and Conditions and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another part of the United Kingdom. If any dispute cannot be resolved informally, the parties agree to use the courts only after reasonable efforts at resolution have failed.
By proceeding with a booking, you confirm that you have read, understood, and accepted these terms for Bowes Park Carpet Cleaners. The agreement applies to the specific service booked and any closely related work agreed at the same time. For clarity, no statement made by any operative, email reply, or telephone conversation will override these terms unless confirmed in writing by an authorised representative. Bowes Park Carpet Cleaners thanks you for choosing our carpet cleaning and floor care services.
